Depending on the product, you may request a return and full refund within 7 to 30 days of the delivery date.
The exact return period for each item is specified on its product page.
Eligibility Criteria
To qualify for a refund, your return must meet one of these conditions:
Damaged Product
The item arrived broken, defective, or materially different from its description.
Please provide clear photos of the damage.
Wrong Product Sent
You received an item different from what you ordered (e.g., wrong model, color, or size).
Please include a copy of your order confirmation.
Note: Returns for other reasons (change of mind, wrong size/fit) are handled at our discretion and may be subject to restocking fees or partial refunds.
Return Process
Contact Us
Email our support team at support@[yourstore.com] within your item’s eligible return window.
Include your order number, reason for return, and photos (if damaged).
Return Authorization
We will review your request and, if approved, send you a Return Merchandise Authorization (RMA) along with shipping instructions.
Ship the Item Back
Pack the item securely (ideally in original packaging).
If the return is due to our error (damage or wrong item), we’ll cover return shipping costs.
Otherwise, return shipping is at your expense.
Inspection & Refund
Once we receive and inspect the item, we’ll notify you of approval or rejection.
Approved refunds are issued to your original payment method within 5–7 business days.
Non‑Returnable Items
Gift cards
Downloadable software or digital goods
Items marked “Final Sale”